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At x27, we are transparent about what information we collect from you, how we use it and the choices you have over it. This policy applies to your account, your activity on our platform and any contact you make with our support team — and your access to our services depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the credentials you choose. When you fund your account or request a withdrawal using bKash, Rocket or Upay, we receive a transaction reference that ties the payment event to your account record. We do not store your full wallet PIN or authentication credentials for any mobile payment service; those stay within the respective payment provider's own system. We also collect device and browser information when you access our platform — the type of device, operating system and session data. This helps us keep your account secure and ensure the pages load correctly for your connection. Cookies are used to maintain your session state; you can manage cookie preferences through your browser settings. We retain account records for as long as your account remains active and for a further period required by applicable policy obligations. If you close your account, we will explain which records are retained and for how long. All data handling is subject to the laws applicable in your region, and availability of our services depends on local law and eligible regions.
This policy covers the information we handle across your account, your transactions and your interactions with our support team. It does not extend to third-party websites linked from our platform or to payment providers such as bKash, Rocket and Upay, who each operate under their own privacy terms. Read each section below to understand exactly what falls inside and outside our responsibility.
Covers registration details, login credentials and any account preferences you set directly through x27. We control this data and you can review or update it via your account settings page at any time.
We hold a reference record of deposits and withdrawals processed through bKash, Rocket and Upay. The full payment data sits within each provider's own system; we only receive the confirmation reference tied to your account.
Session activity on our platform — pages visited, game categories browsed and support tickets raised — falls within this policy. We use this to improve how content is presented to you, not to share it with advertisers.
Any site, payment app or service you navigate to from our platform is outside this policy. Their data practices are governed by their own terms. We encourage you to read those terms before sharing personal details with any third party.
You have real, actionable choices over the information we hold on your account. Reviewing your registered details is straightforward: sign in and navigate to the account settings section, where your name, contact information and linked wallet references are displayed. If something is incorrect — a contact number tied to an old bKash account, for instance — you can update it directly from that screen or contact our support team to request the correction. If you want to know exactly what data we hold, raise a data request through our support channel and we will respond with the relevant account record. If you decide to close your account entirely, contact support with that request and we will walk you through the steps, including which records we are required to retain after closure and for how long. Eligibility and data retention periods depend on applicable local regulations in your region.
Sign in and open the account settings page. Your registered contact details, linked wallet references and session preferences are visible there. No additional step is required to view them.
Update your contact number, email or linked bKash or Rocket reference directly in account settings. For changes that require identity verification, our support team will guide you through the required steps.
If you want a full record of the information we hold, contact our support team directly. We will confirm receipt and provide the relevant account data in a clear, readable format.
Send a closure request to our support team. We will confirm which data is removed immediately, which is retained under policy obligations, and the timeline that applies to your specific account.
If you have a question about this policy, a correction to request or a concern you want us to look into, our support team is the right place to start. Use only the contact routes published on our platform — we do not respond to requests sent through unofficial channels, and we will never ask for your wallet PIN or full password over any support channel.
Open the chat widget from any page on x27 to start a conversation with our support team. Raise your privacy question directly and we will log it against your account for follow-up.
Send your data request or policy question to the support email address published on our contact page. Include your registered account email so we can locate your record quickly.
Our help centre, accessible from the account menu when you are signed in, lists the steps for common privacy requests including data review, detail correction and account closure.
We approach data handling as an account-level responsibility, not a checkbox. Each of the areas below describes a specific practice we follow — from how cookies work during your session to how long we keep account records after you leave.
We use cookies to keep your session active while you browse. These do not store payment credentials. You can clear or restrict cookies through your browser settings at any time; doing so may require you to sign in again on your next visit.
Access to your account data within our systems is restricted to authorised team members who need it to resolve a support request or verify an account action. We do not share your information with unrelated third parties.
Active accounts retain data for as long as the account is open. Closed accounts are handled according to applicable policy obligations in your region. We will tell you the specific retention period when you raise a closure request.
When this policy changes in a material way, we will post the updated version on this page and note the revision date at the top of the document. Continued use of your account after a posted update means you have seen the new terms.
Below are the questions our team receives most often about this policy. If your question is not covered here, reach out through live chat or the support email listed on our contact page.
No. We never store your wallet PIN. When you use bKash, Rocket or Upay, the authentication happens inside the payment provider's own app. We only receive a transaction reference confirming the payment was completed on your account.
Sign in to your account and check the account settings page first — your registered details are visible there. For a full data record, contact our support team through live chat or email. We will respond with the relevant information tied to your account.
Yes. Go to the account settings page after signing in and update your contact number there. If the change requires identity verification, our support team will walk you through the additional steps required to complete it.
Access to your account data is restricted to support and compliance team members who need it to handle a specific request or verify an account action. It is not shared with advertisers or unrelated external parties.
Some records are removed when your account closes; others are retained for a period required under applicable policy obligations in your region. When you request closure, we will tell you exactly which data stays and for how long before we proceed.
No. bKash, Rocket and Upay each operate under their own privacy terms. Our policy covers the transaction reference we receive and the account record we hold on our side — not the data those providers manage within their own platforms.